Ticket from Margaret Dudonis - General

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Fri, 10/25/2024 - 10:11

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Dear Margaret,

The website is set up on a one-time code, meaning the authenticator app, that was downloaded to your mobile device, generates a new code every 30 seconds. Please ensure that you are entering the correct code. 

Please note, it will be easier to enter the CAPTCHA before entering the 6-digit code, as the code regenerates every 30 seconds. Doing this will help avoid having to reenter the 6-digit code.

If you are unsure you set up the TFA correctly, please advise and we will disable the TFA from your account as a temporary fix.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello, I have emailed you several times regarding my issues with login. It now states "Invalid application code. Please try again." I have also called but no one has returned my call. Please have someone contact me via phone so this continued problem can be resolved before I take my test in November. Thank you.
email
mdudonis@optimum.net
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