Ticket from Genesis Peralta - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Anonymous (not verified) on Mon, 12/02/2024 - 15:11

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Original Ticket Body: Hi,

I am attempting to reset my password, and the page says, " If gperalta@actlawrence.org is a valid account an email will be sent with instructions to reset your password." , but I have not received the email instructions or link to be able to have a new password. If you may please assist. Thank you.

Submitted by Customer Suppo… on Mon, 12/02/2024 - 16:19

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Dear Genesis,

Be sure to check your junk/spam boxes as sometimes these emails can end up in there.

If you are unable to locate an email, please let us know and support will further assist with your password reset.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Customer Suppo… on Wed, 12/04/2024 - 09:07

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Dear Genesis,

Support has changed your password to 

GP12424!hd

Your username is Gperalta

You are able to go in and change your password once you log in.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello, I checked the junk mail in my mailbox and have not received at all today the reset password email from HUD exchange, My email is gperalta@actlawrence.org I need assistance. I cannot log into my account to even respond to your email because I cannot get into my account due to not remembering my password. Please assist. I am happy to hop on a call T 978 327 8490. Thank you
email
gperalta@actlawrence.org
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