There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.
If you have successfully logged into HUDHousingCounselors.hud.gov and receive a message to log into Webassessor, DO NOT try to log in or reset your Webassessor password. Follow these steps instead:
Proceed to the Exam Status Center to schedule or launch the exam
If you continue to have trouble with Webassessor, please contact Kryterion Support. If Kryterion Support advises you to contact HUDHousingCounselors.hud.gov to address the issue, ask to speak to a supervisor.
HUD's Office of Housing Counseling
Comments
Dear Shannon, There is a…
Dear Shannon,
There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.
If you have successfully logged into HUDHousingCounselors.hud.gov and receive a message to log into Webassessor, DO NOT try to log in or reset your Webassessor password. Follow these steps instead:
If you continue to have trouble with Webassessor, please contact Kryterion Support. If Kryterion Support advises you to contact HUDHousingCounselors.hud.gov to address the issue, ask to speak to a supervisor.
Sincerely
The HUDHousingCounselors.hud.gov Support Team