Ticket from Jubilee Bolden - Certification Exam

I am scheduled for the exam today at 9:30 am however the website shows that I have not registered for the exam so I cannot launch it. I registered on Wednesday December 4 and my transaction confirmation code is #26cd78b26b11348dd1a1f01002b08e2d. I even received an email on Sunday confirming the test date and time. I contacted customer support for HUD today and was directed to Kryterion with no success. I have been trying to figure out this issue since 8:15 this morning.
email
jubilee.bolden@familiesincrisis.net
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