I had my HUD Certification online exam scheduled for today Feb/18/25 at 1 PM and the HUD system denied me access saying that my password for the Log in did not work. I tried to reset it. I received an email from HUD with a code but once I used the code it did not give me the option to enter a new password. I contacted the Kriterion team via chat. I chatted with Noreen S who referred me to Ajanta Consulting LLC, directly (but I don't know what that is).
I would like to regain access to my account and get a refund of my $60 paid for the online exam that I was unable to take due to internal problems with the HUD platform. I even called 210-489-1461 and left a voicemail with my name Melissa Montas asking them to call me at 774-330-8900 on my cell phone. I look forward to your response.
email
mmontas@ccfrdioc.org
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HUD's Office of Housing Counseling
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Dear Melissa, The exam fee…
Dear Melissa,
The exam fee has been refunded to the purchase card. It may take a couple of weeks to be reflected in your statement. You must purchase a new exam if you still wish to take it.
Please call Support at 210-489-1461 if you have questions about this response. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
If you continue to have issues logging in please send us a screenshot of the error message.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team