Hi this is Melissa. I'm calling because I have to pay my son online at 1:00 PM is already 1:26 PM and I didn't get access because my password doesn't work. I received the e-mail to reset my password but immediately when I enter the code, the system doesn't work and says that I have to contact support department.
email
mmontas@ccfrdioc.org
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HUD's Office of Housing Counseling
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Dear Melissa, Support has…
Dear Melissa,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team