I got locked out of account event though i did not do more than 5 log in attempts. i was not able to set up TFA. can you please reset to original number of log in attempts? i have a test scheduled for next week. thank you.
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rbrown8858@aol.com
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HUD's Office of Housing Counseling
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Dear Reginald, Support has…
Dear Reginald,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team