I am scheduled to take the Housing Counselor's exam tomorrow, Friday February 21, 2025 at the Testing Center in Midlothian, Virginia. I am reaching out to see if I could reschedule my test date. I live about 1.5 hours away from the site and we are in the middle of an ice/snowstorm here in Charlottesville, Virginia. The roads have not been treated, and schools have been closed for two days. I am not sure about the conditions in Midlothian/Richmond, but the driving conditions here in Charlottesville are awful. We have been advised to not stay in and not drive unless its an emergency. I don't foresee the conditions improving enough in 24 hours for me to drive to Midlothian tomorrow. Is it possible to reschedule my test date for next week on Thursday?
email
ttyler@piedmonthousing.org
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HUD's Office of Housing Counseling
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Dear Tonya, To cancel or…
Dear Tonya,
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time.
Candidates may submit a request for a refund or fee waiver due to a documented personal emergency. Each request is reviewed on a case by case basis, and fee waivers are not guaranteed.
Please see the CANCELLATIONS DUE TO EXTREME WEATHER OR LOCAL EMERGENCIES policy.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team