Dear Nikki,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hello, my name is Nikki Wilson. I'm trying to register for my test is giving me a error says please contact for access support for access. My callback number is 314-877-9888, 314-877-9888. My name is Nikki Wilson.
HUD's Office of Housing Counseling