Dear Regina,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please clear your cache and all open windows from your screen.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hi this is Regina Osay and I was having trouble with the website and with the. I was trying to change my password and I was having trouble with the. What is it called with the authenticator? The Google Authenticator wasn't giving me any numbers. I downloaded it on my phone and so I need some assistance. Maybe it's something I didn't do correctly. My number is 901-299-1220. If I'm unable to answer, please leave a message and I'll call back as soon as possible.
HUD's Office of Housing Counseling