Dear Heather,
Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).
Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
- Gather documentation before submitting your request.
- Request accommodations before you register for the exam.
- Submit a new request for each exam attempt.
- Request accommodations for exams at a test center at least 45 days in advance (Test Center Locator).
- Request accommodations for online exams at least 5 days in advance.
- Note the following accommodations are only available at test centers:
- Special software or equipment
- Professional reader or recorder
- Call 210-489-1461 if you have questions or concerns. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Examples of Accepted Documentation
- Recommendations of qualified professionals
- Proof of past testing accommodations
- Documented observations by educators
- Results of psycho-educational or other professional evaluations
- An applicant’s statement of his or her history regarding testing accommodations
Important Notes
- Requests are not complete until Support confirms that sufficient documentation has been provided.
- Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
- Online exam candidates must provide their own equipment.
- Candidates should contact Support if canceling or rescheduling a test center exam with accommodations.
- Call 210-489-1461 if you have questions. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Hi, my name is Heather Schoenwald and I work for Liberty Resources Inc in the Liberty Housing Development Corp department. I would like to take the HUD Housing Counselor certification exam. I am hard of hearing and Blind. I am wondering if I could take the exam oral with unlimited time? I do use a special software called JAWS which is a screen reader but since I am hard of hearing it will take me a while to hear things correctly. I need someone to read out loud the questions/choices to choose from, etc. I would like to take the exam sometimes in the middle of March.
Comments
Dear Heather, The following…
Dear Heather,
The following dates are available to select from. Please advise which one of the 3 dates works best for you as soon as possible so we are able to schedule and advise the testing center.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team
Dear Heather, Please…
Dear Heather,
Please complete the following steps:
Support will switch your exam to accommodate your needs. You will receive a cancellation email and a new confirmation email. We will notify the testing center as soon as possible with the date you have requested.
Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.
We look forward to your reply.
Sincerely.
The HUDHousingCounselors.hud.gov Support Team
Dear Heather, Support is not…
Dear Heather,
Support is not allowed to register you for the exam nor access the account to schedule any exam for you. With the accommodations you are requesting unfortunately April 2nd is not an option. You would need to schedule a few more days out.
Sincerely,
TheHUDHousingConselors.hud.gov Support Team
Dear Hope, The testing…
Dear Hope,
The testing center has informed us that your test must start at 9am and cannot begin at a later time. The earliest testing time for a private room will be March 26 and 29th.
Sincerely,
TheHudHousingCounselors.hud.gov Support Team