Dear Ericka,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hello my name is Erica Stewart. I need assistance with resetting my password. I already tried the self help, you know, sending the e-mail to my e-mail, but it's not working and I keep getting a message stating that I need to contact support. So if you could please give me a call back for further instructions. My number is 717-858-8593.
HUD's Office of Housing Counseling