Dear Tausca,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hi my name is Taska Greenwich and my number is 252-227-9111. I was calling because I have submitted 2 support tickets because I'm not able to log into my account. It's saying that I had to contact support to access my account and I am trying to take my exam actually this weekend and I'm not able to even log in. So if someone could please give me a call back at again. My name is Taska Greenwich and my number is 252-227-9111. I was able to log in on the other day but now I'm not able to log in at all and I don't know what's going on and I need to take this exam online so again could someone please give me a call back? My name again is Taska Greenwich and my number is 252-227-9111 and also I need to have reasonable accommodations while I take this exam online.
HUD's Office of Housing Counseling