Dear Loisita,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Good afternoon. My name is Loisita Rodriguez. I am calling from Community Housing Innovations. I am calling because I have put in tickets. I've also emailed and left a voice message regarding my inability to be able to log in. They require a 2 step authorization but it will not allow me to move further than the login screen. When I do try to log in, a pink pop up comes up a pink tab stating that I must call customer support in order to get be granted access again. OK, so my name is Rodriguez. Again, my contact number is 84 533-0394 five. I will repeat that at the end of this message. My e-mail is L Rodriguez at Community Housing dot org and my contact number again is 845-330-3945.
HUD's Office of Housing Counseling