Ticket from Katia Bryan - Certification Exam

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Submitted by Customer Servi… on Tue, 02/25/2025 - 13:33

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If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Submitted by Customer Servi… on Tue, 02/25/2025 - 16:09

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Hi, my name is Kathy at Brian. My telephone number is 954-673-9335. This is my third time trying to launch my test online and I wasn't able. It says what it says launch is there's this interrogation signal. It says there is no time yet return at the time, but I did return at the time. I still not working not even after 20 minutes. So if you can please call me like I say. Is it the third time that I try to launch my test? Thank you, Have a nice day.

Submitted by Customer Support on Fri, 03/07/2025 - 10:47

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Dear Katia,

Support is following up to if you were able to launch your test ?

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 03/11/2025 - 11:44

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Dear Katia,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

This is the third time I have tried to do the test online, and I tried to contact you, but I wasn't able to launch the test. I need someone to contact me to help me launch the test or to tell me how to change the test to do it at the proctor's office. Please, help me!
email
katia@parkviewservices.org
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