Ticket from Melody Enella - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Servi… on Thu, 02/27/2025 - 12:24

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Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello there. I am trying to login for the first to take the practice exams. There is a two-part verification step which includes a CAPTCHA code and another code that has six digits. How do I receive the six-digit code? I thought maybe through text or email, but I received nothing. Did I receive it when I created the account a while back? If so, I don't have it. Can I get a replacement? I'd like to get started with the practice exams. Thanks for your help? Melody Enella 916-837-7231
email
melodyenella11@gmail.com
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