Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
In addition to the above message Support would like to reschedule your exam while our IT department looks into and resolves the issue to ensure that you do not miss your exam. Can you please provide three dates and times that you would be able to take the exam? We look forward to your response.
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
In addition to the above message Support would like to reschedule your exam while our IT department looks into and resolves the issue to ensure that you do not miss your exam. Can you please provide three dates and times that you would be able to take the exam? We look forward to your response.
Support is contacting you again in regard to your request. Support will make one more attempt to contact you and receive a response before this ticket request is closed.
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
I do not have access to my account. I am locked out and need to reset password. When made several attempts I would get an "Error" message and could not move forward.
HUD's Office of Housing Counseling
Comments
Original Ticket Body: Tring to get into account to take HECM exam on 2.28.25
Dear Counselor,
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Hello Latasha,
In addition to the above message Support would like to reschedule your exam while our IT department looks into and resolves the issue to ensure that you do not miss your exam. Can you please provide three dates and times that you would be able to take the exam? We look forward to your response.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Thank you for informing us…
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
In addition to the above message Support would like to reschedule your exam while our IT department looks into and resolves the issue to ensure that you do not miss your exam. Can you please provide three dates and times that you would be able to take the exam? We look forward to your response.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Hello, Support is contacting…
Hello,
Support is contacting you again in regard to your request. Support will make one more attempt to contact you and receive a response before this ticket request is closed.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Latasha, Support has…
Dear Latasha,
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team