Ticket from Leticia Victorino - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Tue, 03/04/2025 - 08:46

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Dear Leticia,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Servi… on Tue, 03/04/2025 - 15:20

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Hello,

Can you confirm that you are now able to log into your account? The TFA feature has been temporarily disabled allowing you to do so. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 03/10/2025 - 09:51

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Dear Leticia,

Support is following up to ensure you were able to access your account.

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

I can not get past the two way authenticator. It deleted off my phone some how. Can you please reset it so I can scan the QR code to reset it up on my phone. I am not sure why It keeps doing this, but this is the second time I am looked out. I made a new account under my personal email and have been locked out of that one as well. I need to continue to take my HUD exam. Can you please help me with this. Thank you. Leticia Victorino
email
lvictorino@threeriverscap.org
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