Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).
Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
- Gather documentation before submitting your request.
- Request accommodations before you register for the exam.
- Submit a new request for each exam attempt.
- Request accommodations for exams at a test center at least 45 days in advance (Test Center Locator).
- Request accommodations for online exams at least 5 days in advance.
- Note the following accommodations are only available at test centers:
- Special software or equipment
- Professional reader or recorder
- Call 210-489-1461 if you have questions or concerns. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team
Examples of Accepted Documentation
- Recommendations of qualified professionals
- Proof of past testing accommodations
- Documented observations by educators
- Results of psycho-educational or other professional evaluations
- An applicant’s statement of his or her history regarding testing accommodations
Important Notes
- Requests are not complete until Support confirms that sufficient documentation has been provided.
- Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
- Online exam candidates must provide their own equipment.
- Candidates should contact Support if canceling or rescheduling a test center exam with accommodations.
- Call 210-489-1461 if you have questions. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Hi, good afternoon. My name is Diana Diaz. I requested an accommodation. I requested for me to be able to move my lips or break the question out loud to myself. I requested this accommodation but I have not received a response and I wanted to see if the accommodation was granted or this status of the request. If you can please call me back to this number 915-412-0879. Once again, my name is Diana Diaz
HUD's Office of Housing Counseling
Comments
Dear Diana, In order to…
Dear Diana,
In order to submit for reasonable accommodations please provide the following:
Examples of Accepted Documentation
Please provide via this ticket or your profile at the bottom of the page you are able to attach the documentation.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team
My name is Diana Diaz. Since…
My name is Diana Diaz. Since elementary school, I have been diagnosed with dyslexia, which significantly impacts my reading speed and comprehension. I have difficulty identifying speech sounds and learning how they relate to letters and words. Throughout my education, I have consistently received accommodations such as extended time on tests, the use of audiobooks, and the option to take tests orally. I have also learned that reading out loud to myself facilitates the way I process the information. These accommodations have allowed me to demonstrate my knowledge more accurately, despite the challenges posed by my disability. Now, as I apply for this certification I am again requesting to be allowed to read the questions out loud to myself to ensure that I can fully demonstrate my abilities and knowledge.
Please take this into consideration and thank you for your understanding.
Also I already tried taking…
Also I already tried taking the exam with the normal regulations but was very difficult for me.
Dear Diana, Your request for…
Dear Diana,
Your request for reading out loud, extended time, and use of audio books is approved.
Please complete the following steps:
Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date, and time will match your original registration.
Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.
We look forward to your reply.
Sincerely.
The HUDHousingCounselors.hud.gov Support Team
I already registered for the…
I already registered for the exam, I was informed I I had to inform support once I registered since I have an accommodation approved
Dear Diana, This message…
Dear Diana,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Hello, I requested an…
Hello,
I requested an accommodation and was granted the accommodation, however when I took the exam I was not given any accommodations only the extra time but the whole test keep kicking me out many times.
I requested to be allowed to read out loud and use of audiobooks and during the exam they did not let me do it.
I contact the support center where I was doing the exam and was told me “ looks like the wrong candidate was added to the accommodation list for your exam, we will need HUD Housing to update it so you can finish your exam. I suggest to reach out to them and let them know that the wrong name was added to your accommodation.
I suffer very bad anxiety and stress and right now I don’t know what to do I had to take the exam without the accommodation s and i failed and I don’t have the money to retake again. I believe is unfair that I have to take the exam again and pay again because I did not receive the accommodation on the first place because of a mistake made in my account . I need help resolving this issue
Please help me thank you!
Dear Diana, Your test date…
Dear Diana,
Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page. Please confirm you have received confirmation of the new test confirmation including your reasonable accommodations with this ticket.