It keeps asking me to contact support to change my password. When I change it and go to enter it ,it never recognizes it. I need to cancel my appointment for my online HECM test for Monday since my IT department could not set it up what was requested per guidelines. They suggested I go in person.
email
knunn@navicoresolutions.org
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HUD's Office of Housing Counseling
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Dear Karen, If you are…
Dear Karen,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team