Dear Alexandra,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hi this message is I'm trying to access my account and it's currently locked so my number is 954-309-2675. My name is Alexandria Dimolino and the e-mail address that I have on file is admolinl@startingnow.org and I'm having trouble logging into my portal. Please let me know how I can get that we started.
HUD's Office of Housing Counseling