Ticket from Kendra Coney - Certification Exam

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Dear Kendra,

Thank you for your inquiry. Could you confirm the email used to register for the exam as the email you provided kendra704@gmail.com is not associated with any exam registration. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

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Dear Kendra,

Canceled exams will be refunded to the credit card used.

ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.

EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.

Sincerely,

TheHUDHousingCounselors.hud.gov Support Team

I have tried calling an emailing regarding scheduling my in-person exam. I have tried since Sunday and I'm still unable to access the portal to reschedule. The test is tomorrow. the links that were sent to my email do not work. Is someone able to give me a call to reschedule? (704)665-9815
email
kendra704@gmail.com
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