Support has reset your account. You have 3 attempts to set up your TFA. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Once this step is completed, I received the following error. The # of attempts on yesterday were one. Can we also increase? Testing soon (today), please advise.
(Error: Contact Support to Reset)
Kinde regards,
HUD's Office of Housing Counseling
Comments
Dear Autrese, Support has…
Dear Autrese,
Support has reset your account. You have 3 attempts to set up your TFA. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team