Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please provide the email associated with your account as bgompah@bulny.org is not an email that is registered in our system. Also please provide us with a good phone number to reach out to you. From our records it does indicate another account was used with a different email and TFA has been bypassed multiple times. Please be aware you are required to set up TFA once you log into your account.
Support is reaching out to see if you were able to access your account. We have not received any correspondence from you. Please provided a valid phone number or the email address that was used to set up your HUD account.
Good morning and thank you for the response. The email associated with my account is Gompahb2018@gmail.com, and cell phone number is 716-908-5735. The TFA has been bypassed multiple times; However, when i have attempted to setup a TFA, the code that is sent to me by your system which i have copied and pasted would send me an error message and would not be accepted. Once this occurs, it would then lock me out.
Support reached out early this morning. We will attempt to reach out later today as well. We do suggest clearing out all cache, windows or open browsers and restart the TFA setup. If you have any further questions, please respond via this ticket.
Support Team is reaching out to ensure you were able to access your account. Support reached out again today via phone. Please update this ticket if you were able to obtain access to your account of require further assistance.
He has registered, re-registered, and has been kicked out/locked out of the system. He has been working with Kryterion to get his computer working, but he has been constantly referred back to HUD.
HUD's Office of Housing Counseling
Comments
Dear Booker, Thank you for…
Dear Booker,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please provide the email associated with your account as bgompah@bulny.org is not an email that is registered in our system. Also please provide us with a good phone number to reach out to you. From our records it does indicate another account was used with a different email and TFA has been bypassed multiple times. Please be aware you are required to set up TFA once you log into your account.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Booker Support is…
Dear Booker
Support is reaching out to see if you were able to access your account. We have not received any correspondence from you. Please provided a valid phone number or the email address that was used to set up your HUD account.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
To whom it may concern, Good…
To whom it may concern,
Good morning and thank you for the response. The email associated with my account is Gompahb2018@gmail.com, and cell phone number is 716-908-5735. The TFA has been bypassed multiple times; However, when i have attempted to setup a TFA, the code that is sent to me by your system which i have copied and pasted would send me an error message and would not be accepted. Once this occurs, it would then lock me out.
Thanks in advance for your assistance,
Booker Gompah
Dear Booker, Support reached…
Dear Booker,
Support reached out early this morning. We will attempt to reach out later today as well. We do suggest clearing out all cache, windows or open browsers and restart the TFA setup. If you have any further questions, please respond via this ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Booker, Support Team is…
Dear Booker,
Support Team is reaching out to ensure you were able to access your account. Support reached out again today via phone. Please update this ticket if you were able to obtain access to your account of require further assistance.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Booker, As we did not…
Dear Booker,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team