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Submitted by Customer Support on Thu, 03/20/2025 - 11:26

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Dear Cynthia,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific URL or details about the page and any applicable error messages. Please note that once you have logged into your account you will be prompted to set up your TFA. You have 3 attempts before your account is locked. Please advise if you need further assistance in this matter.

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.

Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Hi, good morning. My name is Cynthia Ware and I am trying to log on for the head housing counseling that I am registered for today, Thursday, March 20th at 9:00 AM. We have been trying to download the proper channels to get into the testing and are having difficulties I know. I would like to see if there's any way to get it postponed to a later date and time today. If you could please give me a call back at 208-249-4398 as soon as possible, I'd appreciate it.

email
cindy@aafvhope.org
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