Hello,
I am contacting support because I am unable to access my account due to the two-step verification process. I have tried to resolve the issue but cannot find a way to regain access. The system indicates that I need to reset my access.
Could you please assist me in resolving this issue?
Thank you in advance for your help
email
Fernesto@actlawrence.org
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HUD's Office of Housing Counseling
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Dear Freddy, Support has…
Dear Freddy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team