Ticket from Aracely Luna - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Fri, 03/21/2025 - 15:41

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Dear Aracely,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

I cannot log into my account. I have tried the change the password process and it still does not allow me. It says contact support. I need an IT person to call me to help me with this. my work number is 909 984-2254 ext 113 or my cell phone for direct contact is 626 643-4746
email
aluna@ifhmb.com
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