I have been locked out of my account a couple times. on the last one; I was finally able to have the TFA code actually be accepted by the site. However, as i logged in today. The site is telling me i need to contact support to have my password reset. Please assist me
Thank you in advance,
Booker
email
gompahb2018@gmail.com
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HUD's Office of Housing Counseling
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Dear Booker, Support has…
Dear Booker,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team