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Submitted by Customer Support on Tue, 04/01/2025 - 08:38

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Dear Victoria,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

Below is what you should see. Please clear any open windows or browsers before trying again.

Validation Plugin: TFA TOTP

Generate verification codes from a mobile or desktop application.

  • Reset application****** this is what you will click on to generate the QR code that you will need to scan, or it will also generate the code you need.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello my name is Victoria Grant GRANT. I'm trying to log into my account online so I can schedule for my exam but I cannot. It keeps asking me for a authenticator and Microsoft authenticator and I have no clue how to attach it to the authenticator that I do have on here on my phone from a previous company. But I'm really trying to figure out where is it sending the code so I'm able to see it so I can add in the application code that they're asking for. My phone number is 215-240-2225. Again, it's Victoria and I'm calling because I have a technical difficulty due to me not being able to find the application code to put in. It did say to verify to verify or something like that. Let me know if you can assist me. That's been frustrating and I've tried four times. Thank you so much and have a awesome day. Bye.

email
janinevictoria526@gmail.com
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