Dear Allisha,

 Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Pleae make sure to close all open windows and browsers.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

TFA application

Validation Plugin: TFA TOTP

Generate verification codes from a mobile or desktop application.

• Reset application*****Once you log into your account this link should appear in will give you a QR code or the 6 digit code you need.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team