Ticket from Brandi Connell - HECM Exam

Submitted by Andiconnell on

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Submitted by Customer Support on Thu, 04/03/2025 - 13:28

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Dear Brandi,

Please advise what date and time you would like to reschedule your exam for?

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Good afternoon, due to the issues with my computer, I would like to reschedule to take my exam tomorrow at an onsite proctored location. The location and time are as follows:

Royal Tehcnocrats Inc.
216 Bella Katy Drive Katy TX 774949

4/4/25 at 12:30 CT

I have added this appointment to my cart, but it will not allow me to reschedule, it is requiring that I make another payment.

Thank you,

Submitted by Andiconnell on Thu, 04/03/2025 - 10:22

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Original Ticket Body: I am unable to take the HECM Exam on my computer and would like to change to a proctored test facility. My test is showing in progress/suspended until 4/10/25 and is not allowing me to reschedule or make a change. Can someone assist in making this change or can a reimbursement be issued for the exam so that I can proceed with scheduling a new appointment at a proctored test site?

Submitted by Customer Support on Thu, 04/03/2025 - 13:26

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Dear Brandi,

What date and time would you like the exam to be re-scheduled for? 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 04/03/2025 - 15:27

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Dear Brandi,

The testing time is not available at this location. The times available are 2:30pm-4pm. Would you like any of those times?

Sincerely,

TheHUDhousingcouselors.hud.gov Support Team

Submitted by Customer Support on Thu, 04/03/2025 - 15:34

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Dear Brandi,

This message serves to confirm that your HECM Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Due to an issue with my computer my exam was suspended. According to the email I received you have "rescheduled" my exam for 4/10/25. It appears that I am unable to make any changes or reschedule because it shows in "in progress" status. I will need to take the test sooner because of the expiration of my certification. Please advise
email
Brandi.Connell@moneymanagement.org
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