Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once you have downloaded the app this should appear on your HUD account
TFA application
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
Reset application***** this is where you will need to click in order to generate the QR code to scan with your phone or generates the code you need.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Comments
Dear Delores, Support has…
Dear Delores,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once you have downloaded the app this should appear on your HUD account
TFA application
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
Reset application***** this is where you will need to click in order to generate the QR code to scan with your phone or generates the code you need.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team