If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Please note you will be required to set up two factor authentication upon log in. You have 3 attempts to do so. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
I cannot log into my account and must schedule a HECM test. Follow the process of forgetting my password, and I still cannot log in. Can I get an IT person to help me log in?
HUD's Office of Housing Counseling
Comments
Dear Aracely, If you are…
Dear Aracely,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Please note you will be required to set up two factor authentication upon log in. You have 3 attempts to do so. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team