Good morning, my name is Anna Barba. My phone number is 704-401-4010. If you could please help me and call me back, I'll try to log into my account. I tried everything that is the system request and still I even tried to change my password and see if it's gonna work and it didn't always appear invalid application code. When I when I put the application code it's always says invalid application code. So please help me I don't know what to do and I need to get into my account because I already passed the test and I need to finish the process. So again this is Anna Barbara my phone number 704-401-4010 and thank you so much for your help. Bye bye.
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Dear Ana, Support has reset…
Dear Ana,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team