Ticket from Crystal Brown - User Account

Submitted by camurexerciinh… (not verified) on

Comments

Submitted by Customer Support on Wed, 04/16/2025 - 13:53

Permalink

Dear Crystal,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be aware when a candidate schedules for an exam and request special accommodations your original test is cancelled so that extended time can be requested for the exam.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by cbrown@capmail.org on Wed, 04/16/2025 - 13:59

Permalink

I am fully aware, but the rescheduling was for the month prior to the date confirmed April 14th, to March 14th. So they were both canceled and I couldn't go to the April 14th as planned. I believe this was an error on whosevers part that rescheduled it for the wrong date with accommodations. I would have had a few days to prep for the test, instead of a month. NTC said I can come in and they have room as early as next week if you all get in touch with them.

Submitted by Customer Support on Wed, 04/16/2025 - 15:39

Permalink

Dear Crystal,

You will need to schedule for the day you will need and then please advise when you schedule so we are able to reschedule for the extra time.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by cbrown@capmail.org on Thu, 04/17/2025 - 09:01

Permalink

The test was already paid for and needs to be rescheduled due to the date mix ups on your end. I never scheduled a test for march 14th, it was April 14th, both were scheduled and canceled. When I went for April 14th I couldn't exactly go back intime for March. It was an error and an oversight because it was the same date, wrong month.

Submitted by Customer Support on Thu, 04/17/2025 - 09:02

Permalink

Dear Crystal,

Please schedule at the preferred location online. Once completed we will be able to reschedule with the extra time you have requested in May.

 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 04/17/2025 - 09:16

Permalink

Dear Crystal,

Thank you for confirming your test date and location is correct for your upcoming exam.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Reset my account please so I can add to my ticket and figure out how to fix the mess of my hud counseling accommodation exam that was canceled rescheduled canceled reschedules and now I couldn't even take it and NTC is awaiting a new date for me to come. My job is also looking for resolution.
email
cbrown@capmail.org
Archived
Unarchive