I am trying to log in to pick a new HECM Exam Test Date, but the site does not recognize my log-in. It worked last night. I requested a re-set email, but I have not received it. I believe that I am using the correct password, but I can change it if needed. Thank you for your help.
email
dspector@consumercredit.com
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HUD's Office of Housing Counseling
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Dear David, Support has…
Dear David,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team