I am currently going through the certification process. I finished all the modules but need to log back in to access the practice exam and schedule to take the exam. The link below is where I'm trying to login; however, unable to do so due to the authentication error. I need assistance in resetting it so I may start over in connecting the account to the microsoft authenticator. I hope that makes sense?
https://hudhousingcounselors.hud.gov/user/login
Thank you,
France
email
fledbetter@pihpoc.org
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Dear Frances, Support has…
Dear Frances,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team