The TFA code does NOT go to a cell phone number as a text message or phone call. You must download and set up an authenticator of your choosing to receive the code.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be aware that a code will not be sent to your phone rather than
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
HUD's Office of Housing Counseling
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Dear Yancey, The TFA code…
Dear Yancey,
The TFA code does NOT go to a cell phone number as a text message or phone call. You must download and set up an authenticator of your choosing to receive the code.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be aware that a code will not be sent to your phone rather than
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team