Hello, my name is Michael Hunter and I'm going through the process of transferring my FHA connection passing results but I'm unable to log on to my portal because the phone number associated with the account is incorrect. It should be the phone number I'm calling from now which is 206-530-4054. I need some assistance in accessing my account again. As it's saying I'm currently locked out as a housing counselor again. I'm trying to gain access to my account but the phone number on file is incorrect and it's locking me out of my account.
email
mhunter@balancepro.org
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HUD's Office of Housing Counseling
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Dear Michael, Support is…
Dear Michael,
Support is unable to add or update a phone number to your HUD account. Support also indicates your account is not locked through your HUD account. If you are attempting to login to your Webassessor account to access your exam along with results you will need to follow the steps below.
After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.
There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.
If you have successfully logged into HUDHousingCounselors.hud.gov and receive a message to log into Webassessor, DO NOT try to log in or reset your Webassessor password. Follow these steps instead:
If you continue to have trouble with Webassessor, please contact Kryterion Support. If Kryterion Support advises you to contact HUDHousingCounselors.hud.gov to address the issue, ask to speak to a supervisor.
Sincerely
The HUDHousingCounselors.hud.gov Support Team