The TFA code does NOT go to a cell phone number as a text message or phone call. You must download and set up an authenticator of your choosing to receive the code. Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Support is following up to ensure you received this message and have set up your TFA. As the code does not get sent to your phone via text message. This is what you will see on your HUD account:
TFA application
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
Reset application**** click this link to generate the QR code or 6-digit code
HUD's Office of Housing Counseling
Comments
Dear Dean, The TFA code does…
Dear Dean,
The TFA code does NOT go to a cell phone number as a text message or phone call. You must download and set up an authenticator of your choosing to receive the code. Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Dean, Support is…
Dear Dean,
Support is following up to ensure you received this message and have set up your TFA. As the code does not get sent to your phone via text message. This is what you will see on your HUD account:
TFA application
Validation Plugin: TFA TOTP
Generate verification codes from a mobile or desktop application.
Sincerely,
TheHUDhousing counselors.hug.gov Support Team