User Account

Submitted by Customer Support on

Comments

Submitted by Customer Support on Tue, 04/22/2025 - 10:38

Permalink

Dear Cathy,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Anonymous (not verified) on Tue, 04/22/2025 - 10:05

Permalink

Original Ticket Body: I am locked out of my account and I have my exam this morning at 11 am central time. need access

Submitted by Customer Support on Tue, 04/22/2025 - 11:05

Permalink

Dear Cathy,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Good morning, this is Kathy Kendrick. I am locked out of my account and I'm having problems under the ticket support ticket. I have an exam this morning at 11:00 central time and I cannot get in my account so I'm trying to reschedule or I can't do anything. Please call me back 504-427-6717. Thank you.

email
cathywkendrick@gmail.com
Archived
Unarchive