Every time I am unable to login. I need the authenticator, but the system does not allow me to set it up. I have received a password reset email, but the system does not allow me and tells me to contact support.
email
inicolau@frederickcountymd.gov
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HUD's Office of Housing Counseling
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Dear Ingrid, Support has…
Dear Ingrid,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team