Ticket from James Walker - User Account

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Original Ticket Body: I need to re-do the process of establishing two-factor verification via Google Authenticator. I have never seen the bar code to scan. Thanks.

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Dear James,

Please be aware on your HUD account you will see the following:

Validation Plugin: TFA TOTP

Generate verification codes from a mobile or desktop application.

  • Reset application**** click this link to generate the QR code or get the 6-digit code

Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

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Dear James,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

I need a QR code to establish two-factor verification to login to my account.
email
jwlk412@gmail.com
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