Hi this is Wanda Collins. Collins phone number is 708-439-5193. I had sent over a request ticket last week and it's regarding Google Authenticator. I am not getting prompted to scan a code for thehudhousingcounselors.com site. I have deleted the app, re added the app and still no success. So if someone can walk me through it, I would greatly appreciate it. 708-439-5193 Thank you.
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wgcollins1@comcast.net
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HUD's Office of Housing Counseling
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Dear Wanda, Support has…
Dear Wanda,
Support has disabled our account please try again to login. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Support will reach out shortly to ensure you are able to access your account.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team