I am having trouble with sign in. During the process of password reset a six digit code that i cannot find is generated and i cant reset without it. Furthermore, I had access but could not hear the trainings on my Ipad or desk top computer, but was able to read the captions only. Please advise. Thank you
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wbolton6@gmail.com
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HUD's Office of Housing Counseling
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Dear William, Support has…
Dear William,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide.
Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud.
The Study guide PDF syncs with the training module so it is recommended to have both open and active at the same time, although you may just listen along if you prefer.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team