Hi, my name is Francis de la Cruz. I am having trouble trying to log into my account. I've been trying and it keeps sending mailing to the link ends up being invalid. If you please give me a call back at 954-240-3831 so that we can go ahead and get my password reset. Thank you.
email
fdelacruz@helpcdc.org
Archived
Unarchive
HUD's Office of Housing Counseling
Comments
Dear Frances, Support has…
Dear Frances,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Support does not assign or have access to user passwords.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team