Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
Gather documentation before submitting your request.
Request accommodations for exams at a test center at least 45 days in advance (Test Center Locator).
Request accommodations for online exams at least 5 days in advance.
Note the following accommodations are only available at test centers:
Special software or equipment
Professional reader or recorder
Call 210-489-1461 if you have questions or concerns. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Examples of Accepted Documentation
Recommendations of qualified professionals
Proof of past testing accommodations
Documented observations by educators
Results of psycho-educational or other professional evaluations
An applicant’s statement of his or her history regarding testing accommodations
Important Notes
Requests are not complete until Support confirms that sufficient documentation has been provided.
Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
Online exam candidates must provide their own equipment.
Candidates should contact Support if canceling or rescheduling a test center exam with accommodations.
Call 210-489-1461 if you have questions. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
I did the exam today and didn't pass. You had approved 360 minutes for todays test. I am scheduled for the exam again on Wednesday 5/21/2025 at 10 am and am checking to see if i can get extended time again.
Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date, and time will match your original registration.
Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.
HUD's Office of Housing Counseling
Comments
Dear Chanon, Reasonable…
Dear Chanon,
Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).
Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved.
If you seek extra time due to limited language proficiency, please review the Limited English Proficiency Policy. Limited language proficiency is not covered by the ADA.
Important Information About the Request Process:
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Examples of Accepted Documentation
Important Notes
I did the exam today and…
I did the exam today and didn't pass. You had approved 360 minutes for todays test. I am scheduled for the exam again on Wednesday 5/21/2025 at 10 am and am checking to see if i can get extended time again.
Dear Chanon, Gather…
Dear Chanon,
Simply attach your supporting documentation to this ticket so we are quickly able to review and approve the documentation.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Chanon, Your request…
Dear Chanon,
Your request for extra time is approved.
Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date, and time will match your original registration.
Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.
Sincerely.
The HUDHousingCounselors.hud.gov Support Team