Could not log in or launch test since 9:30 am .. many messages sent . Beyond ridiculous to put someone thru this before taking such an important exam .?
If you have already set up TFA, you are able to open your HUD account click on reset and open your authenticator app and enter the 6-digit code. Please try erase your cache, close all windows or open browsers. Please send screenshots of errors you are receiving in order for us to try to replicate the issue you are experiencing via this ticket.
HUD's Office of Housing Counseling
Comments
Could not log in or launch…
Could not log in or launch test since 9:30 am .. many messages sent . Beyond ridiculous to put someone thru this before taking such an important exam .?
Still can’t log in and no…
Still can’t log in and no help from you
Dear Patti, If you have…
Dear Patti,
If you have already set up TFA, you are able to open your HUD account click on reset and open your authenticator app and enter the 6-digit code. Please try erase your cache, close all windows or open browsers. Please send screenshots of errors you are receiving in order for us to try to replicate the issue you are experiencing via this ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov