Dear Brandon,

Thank you for contacting Support.

We will escalate your concern with Kryterion if you provide the information below:

- A screen shot showing the transaction details in the credit card Statement
- Amount paid
- Date of Payment
- Last four digits of credit card
- Name on credit card if different from your own
- Credit card type (Visa, Master Card, American Express etc....)

Please select the link at the bottom of this message to update this ticket with the requested information and attach the requested screenshot.

If you have any questions, please include them in your response or call 210-489-1461.

Sincerely, 

The HUDHousingCounselors.hud.gov Support Team