Ticket from Ayodele Idewu - Certification Exam

Submitted by HudAyo on

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Submitted by Customer Support on Mon, 05/19/2025 - 07:59

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Dear Ayodele,

Thank you for contacting Support.

We will escalate your concern with Kryterion if you provide the information below:

- A screen shot showing the transaction details in the credit card Statement
- Amount paid
- Date of Payment
- Last four digits of credit card
- Name on credit card if different from your own
- Credit card type (Visa, Master Card, American Express etc....)

Please select the link at the bottom of this message to update this ticket with the requested information and attach the requested screenshot.

If you have any questions, please include them in your response or call 210-489-1461.

Sincerely, 

The HUDHousingCounselors.hud.gov Support Team

I have attempted to sign in and schedule the test online several times and the error 3DSecure Failure message: "Not Authenticated/Account Not Verified; Transaction denied" keeps occuring. I have contacted my bank and they have suggested that I contact your support line as the funds are available and no issue has been identified on their end. Is it possible to perform the transaction over the phone or some other platform?
email
ayoideas@gmail.com
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